Return Policy

Return Material Requests:

Generally, all purchases of Eurotherm products sold by PEProducts are considered final. 

  • Any consideration of a product return must be reviewed and approved by Eurotherm senior management. 
  • All requests for returns must be made in writing and must include the reason for the request, along with a list of the products to be returned, including the complete model code, serial numbers and the original purchase order information. 
  • Any product that is older than 1 month will not be considered for return.  
  • Product that is less than 1 month old, has not been used or modified in any way, will be subject to a 50% restocking fee if Eurotherm management approves the return. 
  • All products returned must be in the original product packaging. 
  • Products that are not of the current firmware and software versions cannot be returned. 
  • Non-standard product cannot be returned. 
  • Products that have been made obsolete cannot be returned.
  • If a product receives approval for return, it must be accompanied by the RMA form that was issued. 
  • Product that is returned without an RMA will not be processed for any reason.